|
Standard Warranty/Support
I warranty the labor on parts to match the warranty given be the
manufacturer. Manufacturers usually give a
minimum of 1 year. RAM (memory) is usually lifetime, Hard Drives,
motherboards (mainboards) are usually 3 to 5 years.
WARRANTY: Falls PC does not provide a warranty on installed parts,
for this the customer must use the manufacturer’s warranty. Falls PC
will warranty labor on all parts installed by Falls PC as long as
the manufacturers’ warranty will provide the replacement part. This
only applies to new parts purchased at the time of service by either
the customer or Falls PC and installed by Falls PC. Falls PC will
send the part in for replacement and install the new part when it
arrives but the customer is responsible for shipping.
Liability: Because problems can occur at any time and electronic
parts can break down any time Falls PC is not liable for problems
that occur during or after the repair that is not directly related
to the original reason the computer was brought to Falls PC.
Example: If I'm doing virus removal and something stops working
(hard drive, mainboard, etc. burns out) the customer must purchase
the replacement part and Falls PC will install for no charge.
Virus/spyware Removal Warranty/Support
I can't offer a warranty on this type of work because I can't
prevent the customer from downloading a virus after the computer is
clean. In most cases I'll give a week warranty, this is on a case by
case basis.
I also offer phone support for a limited time after my service. Many
times I have to make major changes to file locations or the way
things look, especially when I have to replace a hard drive or where
I need to re-install windows. I will be happy to help you until you
are comfortable with your computer.
If you have any concerns about my warranty, please feel free to call
me and discuss this. This page is my warranty claim but if you want
a copy on paper please request this when picking up your computer.
Remote warranty support
Many times I can take care of warranty issues remotely. If I
determine it's possible to use remote support then you will need to
download one or more of these programs.
TeamViewer
CPUz
EverestHome
SpeedFan
Warranty is subject to change. Please check back
to see changes (I had to place this disclaimer here to protect
myself but I really doubt it will change, most likely I will be
adding to it, not changing it). |
